Installation & Service
A company's after-sales service is all the help and information that it provides to customers after they have bought a particular product.A local retailer who offers a good after-sales service. They attempt to keep the car buyer as a long-term customer by offering after-sales service.
- Troubleshooting: Telephone support, and if necessary on-site visit by a technician;
- Training: production and maintenance technicians and operators;
- Supply of consumables and spare parts, advice on what parts to keep in stock in accordance with the user's preventive maintenance policy;
- Modification of existing machines: change of line configuration, change of packaging, addition of options, etc.